Page 68 - The Indian Optician Digital Edition July-August 2024
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PARTICIPANTS POSING
relationship management (CRM) systems that behaviours. Gratitude exercises highlighted
play a significant role in enhancing services; the benefits of thankfulness, such as improved
and strategies for building customer loyalty mental health and stronger relationships.
including consistent communication, prompt Forgiveness was explored as a tool for emotional
issue resolution, and value-added services. healing and personal growth, with techniques
for practicing forgiveness shared.
Col. Madan Deshpande led a session on
the ‘Spiritual Side of Mind-set’ through the The workshop also emphasised the
practice of Agnihotra, an ancient Vedic ritual, importance of, and shared strategies for,
how it promotes inner peace and harmony. He collaboration and effective communication.
shared personal anecdotes and scientific studies Practical exercises, including role-playing
that suggest benefits like reduced stress and scenarios, helped improve verbal and non-
improved concentration. verbal communication, essential for building
relationships and resolving conflicts.
‘Past & Future of the Optical Industry’
by Dr Rajeev Prasad highlighted historical Logical games and exercises reinforced
milestones and potential innovations. He the workshop’s concepts. They encouraged
discussed advancements in digital eye strain participants to develop a transformational
solutions, smart eyewear and personalised mind-set through problem-solving tasks that
lenses, and encouraged attendees to embrace challenged thinking patterns, promoting
technological changes. The session underscored creativity and collaboration. Participants learned
the need for continuous learning and to view challenges as opportunities for growth.
adaptability in a dynamic industry.
The workshop concluded with a discussion
Siddharth Salecha discussed the ‘Power on the root causes of challenges in the optical
of Thoughts’ and how they shape reality. He industry. Participants identified issues such as
introduced cognitive reframing to transform fragmented market structures and inconsistent
negative thoughts into positive ones. The quality standards. The importance of a positive,
workshop also explored the distinction between growth-oriented mind-set in driving industry
fixed and growth mind-sets. Interactive transformation was emphasised, highlighting
discussions and exercises helped participants the need for collective effort and continuous
identify their predominant mind-set and ways to improvement.
cultivate a growth-oriented mind-set, essential
for personal and professional development. MOGA members can look forward to
continued education and development
Participants engaged in self-reflection initiatives. The next workshop in the series is
exercises to assess their thoughts, beliefs, and ‘Managing Finance & Investments’.
64 | THE INDIAN OPTICIAN | JULY-AUGUST 2024 REPORT
