Page 66 - The Indian Optician Digital Edition July-August 2024

BUSINESS WORKSHOP SERIES

FOR THE OPTICAL SECTOR BY
MOGA

ulti-pronged training
workshops tailored for
Mspecific sectors guide
participants who are looking
to adapt to new challenges
and opportunities, as indeed
they must. A new endeavour
in this field, designed for the
Indian optical retail industry, MEMBERS WITH COACH
is a business workshop SIDDHARTH SALECHA DURING
series by MOGA. The Making THE WORKBOOK LAUNCH
Opts Great Again or MOGA

LIVE DEMO OF AGNIHOTRA, community aims to empower its members with
THE SPIRITUAL EXPERIENCE
the necessary tools and perspectives for success
through these workshops. The concept by
Siddharth Salecha, founder of Salecha Lifestyle
LLP, had a successful start this May.

The series began with a two-day Mind-set
Training Workshop to explore the impact of
mind-sets on both the personal and professional
levels. Seventeen members from the MOGA
community’s Pune chapter came together in
mid-May in Lonavala, at the Regenta Hotel.
In the opening session on ‘Customer
Service & the Current Market Scenario’, Boman
Bharucha discussed evolving consumer
expectations, the need for quality products and
outstanding service experiences. He highlighted
the importance of understanding customer
needs through active listening and personalised
interactions; technology, such as customer

62 | THE INDIAN OPTICIAN | JULY-AUGUST 2024 REPORT