Page 74 - The Indian Optician Digital Edition January-February 2022

EFFECTIVE WAYS TO

IMPROVE PATIENT

INTERACTION

GREETING BODY LANGUAGE POLITE CONVERSATION

FACE EXPRESSION HONESTY CLEAR INTENTIONS

ustomer service is a fundamental aspect of any retail in front of them. In today’s
scenario. It speaks volumes and may make or break day and age, the customer
Cties with the existing customers or prospective clients. is looking for a wholesome
Therefore, it is essential to receive one’s clients warmly and pay experience in all aspects.
attention to one’s words, tone, and especially body language as They notice it all – the
this can go a long way in ensuring customer loyalty. communication, the attention
given to them, and a
First impressions play a pivotal role at the beginning of generous amount of respect
communicating with someone. Welcoming a new person with towards them.
a certain attitude and energy can change the ballgame. First
impressions may include multiple things. Body language, in The customer is always in a
particular, is an integral part of customer service as it speaks hurry and adding to that, has
volumes about the attitude and approach towards the person a shorter attention span. This

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