A Tribute

to the living legends

of the Indian Optical Industry

The Indian Optician salutes legends who are in their 90s & 100s

In 1988, President Reagan stated, “For all they have achieved throughout life and for all they continue to accomplish, we owe older citizens our thanks and a heartfelt salute.”

TIO fully agrees and pays a tribute to the living legends of the Indian optical industry in this issue. We all enjoy and are encouraged by a senior’s nuggets of wisdom and can certainly recall valuable lessons that we learned from an elderly loved one, neighbour, or friend. 

Their shared past experiences can help motivate many people to achieve their goals or avoid any pitfalls. Indeed, age is just a number and life an inspiration. A big age number only signifies that one is truly rich in experiences and knowledge. 

The Indian optical industry is indeed lucky and blessed to have some thoughtful, experienced and motivating seniors amongst us who are always ready to guide us.

TIO wishes to celebrate the wisdom and work of these people who are full of life and hope and have worked hard to bequeath a wonderful life to their families.  

They include:

» Dr. Hiru Patel (Age 102) – Interplex India Pvt Ltd, Vadodara.

» Shri Jayantilal Shah (Age 93) – Centrex Opticians, Mumbai. 

» Shri Chandrashekhar Manay (Age 92) – S R Gopal Rao, Opticians & Optometrists, Bangalore. 

» Shri Ramniklal Modi (Age 91) – Alankar Opticians, Mumbai 

» Shri Ratilal Mehta (Age 91) – Asian Opticals, Mumbai. 

Read on for an interesting insight into the lives of these titans.

Dr. Hiru Patel
Shri Jayantilal Shah
Shri Chandrashekhar Manay
Shri Ramniklal Modi
Shri Ratilal Mehta


(AGE 102 years)

TIO: Let us start this feature with a brief history of your company. Please tell us how, when and where you started this company?


Dr Hiru Patel (HP): Interplex was established in 1989 with US technical and financial collaboration to manufacture Co-extruded Cellulose Acetate sheets for the Optical Industry.


Interplex subsequently developed its own technology and started additional product lines viz. CA compounds for injection molding applications, and co-extruded Multilayer PET sheets for thermoforming applications. In 2007, Interplex expanded its product base by setting up a manufacturing capacity for PET strapping and PET Thermoformed Containers.


The seeds of starting Interplex were sown when my son, Sunil armed with an engineering degree from Harvard and an MBA from University Chicago decided to quit his career as investment banker in New York and return to India with an ambition to set up an industry in India. With my 4 decades of experience in plastics industry and with a vision of providing the Optical industry with world class Cellulose Acetate Sheets, which were being imported into India until that time, we decided to set up Interplex at Halol, outside Vadodara in Gujarat where large number of optical frames manufacturers are located.


Our vision was to promote and position the Indian Optical Industry on the world stage by giving the Optical Industry a locally available international quality raw material.


In 2014, after completing 25 years Interplex successfully entered into a joint venture with Mazzucchelli 1849 spa, the largest Cellulose Acetate sheet manufacturer in the world. Interestingly, in 1959, I had taken a delegation of Indian professionals from the field of plastics to Mazzucchelli and 55 years later, it was a moment of great joy for me to chair the 1st Board meeting of Interplex Mazzucchelli Pvt Ltd as its Chairman.


TIO: At that time, the industry was still at a nascent stage. What kind of challenges did you face and how did you overcome them?


HP: India of the 80s was nicknamed as License Raj by the Industrial community. Besides knocking the doors of several government agencies for obtaining licenses and permissions for our US technical collaboration, Interplex raw material imports faced the challenge of irrational Customs duty structure where the finished CA sheets had lower import duty than the imported CA raw material required to produce them.


This posed a huge challenge for Interplex to offer CA sheet to the optical industry at a competitive price. However, we continuously made representations to the Government and showed them the rationale behind revising the duty structure as Interplex was creating an opportunity to make Indian optical Industry self-reliant and reduce dependence on imports. Simultaneously, our dedicated efforts to deliver international quality CA sheets convinced the Optical industry that it was to their advantage to buy Interplex products.


Interplex was welcomed with great zeal and enthusiasm by the optical industry and three decades later it is our proud privilege to be the supplier of every manufacturing entity in the optical industry.


TIO: We are happy to note that even though you are 90+, you still work every day when so many of your peers have already retired. What motivates you to do so?

HP: Sunil and I set up Interplex when I was 70 years old. As Interplex started its innovative journey into the Optical Industry, I had the opportunity to meet the prestigious Optical community leading the manufacturing and trade of Optical frames. The excitement of promoting Interplex products and forging friendships with people in the optical trade injected a new energy in my working days and now as I am approaching my 102nd birthday, I find myself equally enthused as I was 32 years ago when we rolled out our first batch of CA sheets. I look forward to optical trade fairs where I can meet and greet my old friends from the industry and also interact with their new generations who have entered the business.


Interplex is constantly reinventing and creating new products for both Optical and Recyclable Packaging sector. I am always excited about the new innovations and old alliances and that’s what leads me to my office desk every morning.


TIO: You have worked hard to give this wonderful legacy to your children/grandchildren. What advice would you like to give them?


HP: The journey of Interplex into 4th decade wouldn’t have been possible without hard work and dedication. Interplex was set up and mentored by personalities who demonstrated highest level of integrity and professionalism with deep commitment to Optical and Plastic industry.


I want to encourage my children and grandchildren to maintain the set of values and ethos, which created the legacy.


TIO: The life you have lived is sure to be full of many good and bad stories. Please share an interesting anecdote that you fondly remember till date.


HP: Each decade of my life brought me unique experiences but I will never forget the moment when I waited outside my village at Danilimda, Ahmedabad for Mahatma Gandhi, who was leading the way for Dandi Yatra and I had the opportunity to put a handmade khadi garland around his neck raised on my father’s shoulders.


Ten years later, Gandhijis courage kept me firmly focused at my education in Imperial college in England amongst blitz and bombings during World War II, while most of my peers returned home without finishing their education.


TIO: We salute our elders who are far more experienced and truly make the best teachers in the world! Please say some inspiring words of wisdom for the future generation/or for our readers.


HP: The technology driven business world today is enveloped in brightest blaze of possibilities. The new generation is armed with smart phones and smart ideas and it is inspiring to see the creativity flowing from the young ones into the businesses.


My advice to the new generation is simple. “Open your arms to change but do not let go of the core values of integrity, dedication and commitment to deliver excellence that built the platform for you to stand on. While embracing change, you must take an inventory of principles of the past torchbearers who are shining their guiding lights on your new path.”


William Wordsworth once said, “Life is divided in three terms – which was, which is, which will be. Lets learn from the past to profit by the present, to live better in the future.”


TIO: Lastly, how would you like to be remembered?


HP: I have lived through candle lit nights of early 1900s to Internet driven 2020s. I had not seen a telephone till I was 15 and in my 10th decade of life, I learnt to use an i-phone. I am always yearning to learn and learning keeps your mind young. I want to be remembered as a man who had a wonderful time living life and who was not afraid to become a student even @ 102…


(Age 93)

TIO: Let us start this feature with a brief history of your company. Please tell us how, when and where you started this company?


Jayantilal Shah (JS): I started my journey when I was 18 years old. I hail from a small village named Limbdi in Gujarat. In my teens I had come across a lot of my native guys who migrated to Mumbai and became financially successful. They were engaged in either Cotton Speculation or in Optical trade.


Mentally I had made up my mind to follow them. I came to Mumbai with no money in my pocket. I am grateful to Popular Optical Stores (Kalbadevi) as they offered me my first job in 1946. Come 1951, the entrepreneur in me forced me to think of a start-up. I vividly remember that date 14.07.1951 – I got my personal Sales Tax no. registered by the name of Central Optical Co. I used to operate from my residence – a minuscule room in Dadar. God has been kind to me, since then there was no looking back.  On 26th January 1972, we started a Retail operation by the name Centrex Opticians in Vile Parle (East), Mumbai. An air-conditioned showroom in that era was a big deal. Centrex Opticians was the first AC Optical store in the suburban belt of Mumbai. Today Centrex Opticians is 49 years old and is taken care of by my son, Milind Shah and my grandson, Harshit Shah – MBA (Retail Management). They both enjoy the good-will and are constantly striving to strengthen it. My younger son Dr Kalpesh Shah is an Eye Surgeon. By the grace of God, we cater to everything in Eye-care and Eye-wear today.


TIO: At that time, the industry was still at a nascent stage. What kind of challenges did you face and how did you overcome them?


JS: Being a middle man between a wholesaler and a retailer is tough. I used to visit retail stores and supply them with their requirements of frames or lenses, after procuring them from wholesalers. The challenge I faced was the need to provide the supplies timely and with minimal margin. After analysing the situation, I zeroed in on two problem areas: I realised the necessity to have ready stock for selling which in turn meant that I needed adequate funds which I did not have at that time. I am indebted to M/s Hatim Bros. who came forward to help me. He offered security and guarantee to a money-lender who in turn agreed to lend me funds. The ball was thus set rolling. Secondly, I had to cover a wider area of South Mumbai and cater to more retailers. Hiring people was not an option for me, so I got my brother, Shri Popatbhai on board. We divided areas and reached out to more retailers. He was dedicated and has whole heartedly supported me in my decisions.

TIO: We are happy to note that even though you are 90+, you still work every day when so many of your peers have already retired. What motivates you to do so?


JS: If I say profits, it would be very lame. I no longer work with that aim. I have kept that aim for Harshit to pursue. Truly speaking, the love and support I have earned from my fraternity is enormous. The affection and respect of my friends from the industry is genuinely what keeps me going. Very recently, Shri Ramniklal Modi of Alankar Opticians came to see me at my office. We fondly recollected our days of yesteryears, shared some laughs and remembered a few friends over a cup of tea. Those 50 minutes was like reliving the last 50 years of my experiences.  It is for such occasions that I keep working.


TIO: You have worked hard to give this wonderful legacy to your children/grandchildren. What advice would you like to give them?


JS: If there is a recipe for success then the key ingredients would be Discipline, Honesty & building relationships. People who know me, know that discipline is my middle name and I want my next generations to be equally disciplined. There is no substitute for hard work. I strongly believe that hard work in tandem with discipline will reap exponential success. When my son Milind joined the business, I apprised him – you and only you are responsible for your mistakes. Don’t blame the situation or others for it. Don’t thrive on it, learn from it and move forward. Competition was not very intense in that era. It was good enough to be disciplined and focused on your work.


But around 2012 when my grandson, Harshit joined the business after pursuing his MBA things were no longer the same. Competition was intense and is intensifying every day. I told him consolation prizes are only in school. In business there is no re-exam or re-evaluation. An opportunity lost is lost forever. Be attentive to the ever-changing business landscape and reshape your business strategies accordingly.


I explained to him that a business is built on relationships. Money is a by-product – though a very important one but it is bound to come if you are true in your relationships and way of working. Invest in relationships. Not only different parts of Mumbai but today Centrex Opticians has clients from geographies like the USA, the UK, Australia, New Zealand, Africa, Kuwait, Dubai, Mauritius et al. It’s not that there are no opticians there but they still prefer us because they value and trust the relationship, we have built up with them.  Be humble and honest. There is nothing that can hold a candle to honesty.


TIO: The life you have lived is sure to be full of many good and bad stories. Please share an interesting anecdote that you fondly remember till date.


JS: There are many but one that I vividly remember even today is when I decided to venture into retail. At that time that retail stores were mostly concentrated in the South Mumbai area. I zeroed in on Vile Parle (East), Mumbai – a catchment I felt was conducive for flourishing. The deal for the place was done – I paid some advance and started working for accumulating the balance amount. I exploited every possibility – squeezed business resources, austerity in food and lifestyle, even had family ornaments mortgaged, but I was still falling short of funds. Day went by working hard and nights went sleepless thinking what can be done. After a long deliberation I shared this issue with few of my industry friends – Shri Dilipbhai Kothari (Ganko Opticians), Shri Lalchand Vasani (New Bombay Optical Co., Kolkata) and F A Chasmawala (Baroda). To my disbelief and overwhelming surprise all three handed me the money I was short of in a split second. So, when I say I am rich by the friends this industry has given me – I can swear by it! I have more than 100 dear friends who have helped me, taught me, and supported me. It’s difficult to name all but even today when I remember them, I am filled by gratitude towards each one of them.


TIO: We salute our elders who are far more experienced and truly make the best teachers in the world! Please say some inspiring words of wisdom for the future generation/or for our readers.


JS: Learn how to learn. In all likelihood, most of us have not mastered this one yet. And when you think you have it down, a new technology, a new way of business, a new dimension to do the same old work will evolve. You will be late to adapt to it whenever you start. So don’t hesitate to adapt. You may not succeed in the new way but it’s okay. Everyone who has ever accomplished things in life has had many failures along the way. The key is how we move on from that low without fearing to evolve further.


TIO: Lastly, how would you like to be remembered?


JS: I will be more than happy if I become synonymous to “Centrex Opticians”. We all want to leave behind a legacy. Unfortunately, we can’t all be boundary-breaking artists, but each of us has within us the chance to be remembered for making a positive impact on peoples’ lives. We can’t all be famous and we can’t all be heroes. However, what we can be is authentic. What that means is speaking and acting truthfully in ways that align with your deepest values. The same value set based on which you build and run your business. I want to be remembered as a man who had a wonderful time living life, with honesty, and one with a compassionate heart.


I don’t live for making a legacy – I live for my family, friends and my people. Legacy-building is counterproductive as an end. I believe in building other people. I am proud that there are so many people who use to work under me and today, run their own successful business. Even today people fondly refer to me as “Jayantibhai, Centrex Opticians.”



(Age 92)

TIO: Let us start this feature with a brief history of your company. Please tell us how, when and where you started this company?


Chandrashekhar Manay (CM): S.R. Gopal Rao Opticians is one of the pioneer opticians in Bangalore, with a long-standing history backing it. Initially, it was established in the late 1800’s, under the name of S.N. Rama Rao who was an optician, watchmaker and a dentist. He was the personal optician to the erstwhile Maharaja of Mysore and the spectacles that he had once dispensed are till date present amongst the Maharaja’s belongings in his private museum.


The business was rebranded as S.R. Gopal Rao Opticians & Optometrists (SRGR) in 1936, by S.R. Gopal Rao, the son of (S.N. Rama Rao). He became the first qualified Optometrist in Bangalore and through his earnest efforts and hard work the business flourished and escalated to higher standards. His reputation reached far and wide, so much so that he had patients consulting him from across Mysore State (erstwhile Karnataka).


TIO: At that time, the industry was still at a nascent stage. What kind of challenges did you face and how did you overcome them?


CM: In 1958, I joined my father-in-law S.R. Gopal Rao in the business which was already established and flourishing. My advent into the business brought about enhancement in both technical and sales value additions. The showroom was renovated during the mid-70’s to keep pace with the trends of that period. In 1975, I was amongst the first opticians to qualify as a Contact Lens Practitioner.

TIO: We are happy to note that even though you are 90+, you still work every day when so many of your peers have already retired. What motivates you to do so?


CM: Well, I am passionate about the business and often came up with innovative ideas for restoring and enhancing the vision of my patients.  Being able to provide better vision to my customers gives me immense satisfaction. The legacy and the amazing history of our firm inspires me to continue and I feel energised and happy when I work.


TIO: You have worked hard to give this wonderful legacy to your children/grandchildren. What advice would you like to give them?


CM: Well, our predecessors were truly principled and have taught us many important values. They insisted that we should always adhere to the following ideologies in business:


Honesty is the best policy

Personalised service

Ethical practice

Customer satisfaction (the main priority) and

Finally, after sales service.

Having personally benefitted from these important principles, I also inspire my son Hemanth and granddaughters to follow and uphold the high standards of our legacy and to continue our family tradition to serve our customers honestly and with utmost care for their well-being. 


TIO: The life you have lived is sure to be full of many good and bad stories. Please share an interesting anecdote that you fondly remember till date.


CM: At this stage in life memories or anecdotes to quote would be limited, understandingly because of age. A few episodes which have left an imprint in my tenure at S R Gopal Rao are: Attending to the eminent scientist Sir C.V. Raman who would come to our store and enquire if the pebbles (spectacles) were ready. Secondly, the other eminent personality was late Sri Kengal Hanumantaiah, the illustrious Chief Minister of the erstwhile state of Mysore, who built the Vidhana Soudha – he always insisted that I should personally attend to him and dispense his glasses. 


TIO: We salute our elders who are far more experienced and truly make the best teachers in the world! Please say some inspiring words of wisdom for the future generation/or for our readers.


CM: Today’s business modules in retail would be very different from whatever I learnt during my hay days. But I still believe that human values and virtues are always a back bone in any progressive business. I reiterate once again that honesty, ethical practice, personalised service and respecting customers irrespective of their stature financially or socially should be the pillars of success.


TIO: Lastly, how would you like to be remembered?


CM: Being in the industry for over six    decades, it gives me immense pleasure and joy when my old patients voice their appreciation about the quality of spectacles and the accuracy of the prescription dispensed by me to them.



(Age 91)

TIO: Let us start this feature with a brief history of your company. Please tell us how, when and where you started this company?


Ramniklal Modi (RM):  I was born and raised in a tiny village called Barpatuli in the rural interiors of Gujarat. I came to Mumbai in 1948 and worked as a salesperson, travelling city to city and door-to-door to sell frames. After working for about two decades, I started the journey of creating Alankar Opticians with my colleague and partner, Shri Jayanti Bhai Shah. In early 1975, my eldest son, Shailesh Modi, joined the brand to strengthen the retail sector of Alankar. In 1980 and 1985, Alankar was reinforced further with the addition of Praful Modi, my second son and Rajesh Modi, my youngest son. Today, my grandsons Saurabh and Viraj have also joined the firm, and are adding further mileage to the business.

TIO: At that time, the industry was still at a nascent stage. What kind of challenges did you face and how did you overcome them?


RM: I started my journey with my colleague and partner, Jayantibhai Shah in 1968 at a time when the industry was still very young. We faced several challenges in establishing the name of Alankar. Mr. Malbari from Surat, who owned Burt & Smith, was the first one to give us goods on credit. Similarly, Das Bhai of Panama, Fida Hussein Seth of F.A. Chasmawalla from Baroda, Shashikant Bhai of I-lite & Elite – Montex Group also helped us during our developing stages.


The biggest challenge was to prove ourselves and that’s where the aforementioned patriarchs came forward to help us. Travelling was another major challenge as I was away from home for 6-9 months. The only mindset for a good business, that I told my partner too, is, “Honesty is the best policy”.


In 1985, the sudden demise of my partner left a huge void in my life. I now had to shoulder the responsibilities of both our families. However, I overcame this challenge also with God’s grace and today, I am proud and happy that my extended family reciprocates with the same love and respect they had for their late father and my partner – Shri Jayantibhai Shah.


With the efforts of all the family members, both my family and my partner’s children, we slowly and steadily developed our business with a better turnover and continued the journey of Alankar, together. Our collective efforts paid off and we soon added more stores in Mumbai.


TIO: We are happy to note that even though you are 90+, you still work every day when so many of your peers have already retired. What motivates you to do so?


RM: I enjoy the busy work environment in the retail and wholesale shops. I love to see the day-to-day business operations and meet the clients in the retail showroom. The clients fondly call me “Kaka” and continue to ask for my opinion on their glasses and that really motivates me to go to work every day. I am pleased to see how much the business scenario has changed since the time when I began my journey. I am fortunate to have worked with three generations of my customers and now even the fourth generation has joined in to seek my blessings.


TIO: You have worked hard to give this wonderful legacy to your children/grandchildren. What advice would you like to give them?


RM: Well, I started my journey when I had nothing in my pocket other than honesty and ethics. I have preserved these values throughout my business career and that has ensured that Alankar continues to be in business.


I would very much like my grandchildren to know that even today I believe in being grounded. I want them to continue their journey with patience, hard work and honesty. It is important to not run but walk with sincerity and ensure that they do not lose their client’s faith ever. Trust is the most important emotion in this context. 


TIO: The life you have lived is sure to be full of many good and bad stories. Please share an interesting anecdote that you fondly remember till date.


RM: I fondly remember my granddaughter’s wedding in 2008 when more than 200 opticians from outside of Mumbai graced the occasion. It gives me immense pride that so many people came to bless the young couple. I have been blessed by the Almighty that I have seen my family’s fourth generation. In the absence of my wife Sharda, my children have been taking utmost care of me in every aspect of my life.


This shows that my teachings to my children have paid off.


TIO: We salute our elders who are far more experienced and truly make the best teachers in the world! Please say some inspiring words of wisdom for the future generation/or for our readers.


RM: Even today, I ask my children to follow the same principles of honesty, hard work and respect for all. I wish that anyone entering this trade is fair in all practices of business. It is not worthwhile to lose one’s reputation and goodwill for the sake of money. It is important to note that I came here with nothing and they already have everything. I also believe that the staff must be treated as one’s own family so I strongly tell my children to make sure that their payments are always on time without any excuses or delays.


I always tell my grandchildren to live their lives with respect to their earning and not overburden themselves in the name of luxury and avoid any unnecessary expenses.


TIO: Lastly, how would you like to be remembered?


RM: I would like to be remembered as a person who helped everyone in the industry with fairness and honesty. I’d want everyone to know that even a small, down-to-earth man can make a difference in the industry. I want people to look up to Alankar with respect and consider it to be a good business house.



(Age 91)

The Indian Optician (TIO): Let us start this feature with a brief history of your company. Please tell us how, when and where you started this company?


Ratilal Mehta (RM): I hail from a small town called Jivapar located in Morbi, Rajkot. Even as a young boy I had big dreams. However, I was realistic enough to realise that I would have to migrate to a bigger city to pursue my dreams as my town did not have the required infrastructure to achieve anything. Although I was very short on finances at that time, I had a strong willpower, so armed with a few pennies in my pockets but big dreams in my eyes I went to Mumbai to try my luck. I had a vision of what I wanted to achieve in life and was not afraid to go forward because I believed that it would all work out eventually.


I initially started off with a job in the wholesale business. I worked very hard to save money because I knew that I wanted to establish something I could call my own. I am happy to share that my hard work paid off and soon I was able to buy and set-up an optical shop in Santacruz West in the year 1960. It was a truly momentous day for me and I named our first venture Asian Opticians. I managed my start-up business single-handedly for 15 years and it prospered. It was the only spectacle retail shop located in a large area and I had the honour of serving celebrities and politicians alike. It was an era that I fondly remember till date. I soon found out that the foundation of any successful business depends on quality, honesty and business relations and I made this my forte by strictly following these rules. My elder brother was pursuing a career of his own at that time.


In 1976, to my great joy my nephews joined my business and after that there was no looking back.


With the additional manpower we achieved greater success and slowly and steadily with the support of my family, we managed to open two more shops – one in Parle West in 1982 and another one in Santacruz East in 1991. 


Everyone including my son’s and my nephews were trained in optometry and salesmanship and running the day-to-day business so I knew that I had trustworthy and able team to handle my legacy, after I retired.


I have been going to the Santacruz East establishment regularly since the last 30 years. It is ably managed by my sons, Atul Mehta and Rajeev Mehta. The Santacruz west shop is handled by my elder brother’s family.

TIO: At that time, the industry was still at a nascent stage. What kind of challenges did you face and how did you overcome them?


RM: When I started off with my own business venture, I had a joint family to look after and so the finances were tight. I used to work very hard to procure the finest materials because I did not want to compromise on quality – however, I also did not want to fleece my customers for profits. So, I used to go to the main market of Kalbadevi everyday to procure the frames and materials and then I would set up the Santacruz West shop and get ready for business as usual. Gradually with time, we started making profits. As you know, life is full of ups and downs, so there were some good days and some not so good days but I persevered throughout. I did not delve on any failure for too long. I focussed on building customer relations and I am proud to say that we have maintained our many relationships so well that even when our customers moved overseas they only trusted our frames and spectacles.


TIO: We are happy to note that even though you are 90+, you still work every day when so many of your peers have already retired. What motivates you to do so?


RM: My shop feels like my second home. I have spent so much of my life in there that visiting it daily comes naturally to me.

It is my love for the business and customer satisfaction that motivates me to go to work every day. Age is just a number. It’s all about watching my sons working diligently like I used to. It makes me feel proud. And makes me relive those days again. The hardships. The sweat. And the sweet success. Every day brings new memories and new customers. Some days all my friends come visit me and we sit and reminisce about the beauty of the good old days. We talk for hours and munch on snacks and laugh and all those years of effort seem worth it. In the end no one is going to remember you for how much money and fame you earned. They will remember you for how you made them feel.


TIO: You have worked hard to give this wonderful legacy to your children/grandchildren. What advice would you like to give them?


RM: Business is all about customer relations, honesty and quality. These are the golden words I have taught my sons. And they swear by it. My elder son Atul has learned optometry and so we are able to provide more holistic eye care and provide a one stop solution for eye care. Grit and determination are two key factors to succeed in life. Accepting responsibility for one’s own mistakes is what makes a man successful. I taught my sons not to play the blame game and learn from mistakes. They are inspired by my journey and they want to put in more hard work so that our legacy of Asian Opticians is carried forward for years on end.


TIO: The life you have lived is sure to be full of many good and bad stories. Please share an interesting anecdote that you fondly remember till date?


RM: I was the president of the Suburban Optical Association for 35 years and I felt nothing but joy in service. In appreciation, even the Mumbai Optical Association bestowed me with several honours and awards. And I remember those days very fondly. It’s not about the award don’t get me wrong. It means something much more for me –  it signifies how everyone in the optical fraternity recognised my efforts and saw me for who I was. A small-town boy with big dreams. Those days made all the struggle worth it. I felt that I was sharing my dream with the people I cared about and they respected me for it. The respect I saw in their eyes for me was truly gratifying and motivated me to work harder to make a mark in people’s lives – that day I also felt like I had succeeded in my life.


TIO:  We salute our elders who are farmore experienced and truly make the best teachers in the world! Please say some inspiring words of wisdom for the future generation/or for our readers.


RM: The current generation is very impatient and hence, the pace of life is extremely fast. Everyone is too busy working and don’t spare enough time to appreciate what is around them. My advice is to dream big and chase your dreams and have faith in yourself but in this chase, we should not forget to enjoy and appreciate the small things in life and find joy in the ordinary. Life is all about the small things. Success is bound to come if we put in the hard work and effort. There are no shortcuts to success. And nothing that is worth having comes easy.


TIO: Lastly, how would you like to be remembered?


RM: Everyone in the optical Association fraternity fondly calls me kaka. I hope that Kaka is synonymous with Asian Opticians. I hope that everyone remembers me for the hard work, the determination and the friendships that I have achieved. During my tenure as president of the optical Association I made it a point to organise trips to many locations so that family and friends alike could bond and get to know each other better. It was my motto that by the end of it all everyone would have an extended family in the optical fraternity that they could count on.


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This Privacy Policy is published and shall be construed in accordance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011 under Information Technology Act, 2000.

Please read this Privacy Policy carefully. This Privacy Policy is an electronic record in the form of an electronic contract formed under Applicable Law and is a legally binding document between you and TIO. This Privacy Policy does not require any physical, electronic or digital signature.



By using the Website, you indicate that you understand, agree and consent to this Privacy Policy and agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website. By using this website, you expressly and unconditionally consent to the collection, storage, processing, disclosure and transfer of any or all of your information in accordance with this Privacy Policy and in accordance with the provisions of Information Technology Act, 2000. You further agree that such handling of your information shall not cause any loss or wrongful gain to you or any other person.

By providing your contact information, you also consent to be contacted via phone and sms, email or any other modes of communication by TIO. You agree that you are explicitly soliciting communication from TIO on the phone number and email-id provided by you to assist you with required information about TIO magazine and services or as specified herein. In preview of the Telecom Regulatory Authority of India (TRAI) guidelines, you hereby authorise TIO to communicate with you through phone and sms even if your number/numbers is/are registered in the National Do Not Call Registry or www.nccptrai.gov.in



From time to time, we may collect, receive, possess, store, deal or handle information from you either directly or through our advertisers and agents. Our primary goal in doing so is to provide you a safe, efficient, smooth and customised experience. This allows us to provide magazine, services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect information from you that we consider necessary for achieving this purpose.

In general, you can browse the Website without telling us who you are or revealing any information about yourself. Once you give us your information, you are not anonymous to us. We may also combine and aggregate information received from you or our advertisers and business partners through your different interactions with our products and services. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing to not use the Website.

If you transact with us, we collect some additional information, such as your name, email address, phone numbers and preferences, details of your subscription payment details and tracking information from online payments, cheques or money orders.

If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to promote our brands, resolve disputes, provide customer support and troubleshoot problems as permitted by law.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may record and maintain such information.

We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

Any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as personal information for the purposes of this Privacy Policy and we will not be responsible for the same.



We may automatically track certain information about you based upon your behaviour on our Website. We use this information to conduct internal research on our users’ demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.

We use data collection devices such as “cookies” on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. We offer certain features that are only available through the use of a “cookie”. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies”, meaning that they are automatically deleted from your hard drive at the end of a session.

Additionally, you may encounter “cookies” or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties. If you choose to buy on the Website, we collect information about your buying behaviour.

A “cookie” is a small piece of information stored by a web server on a web browser or your hard drive so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies on your computer’s hard drive. The cookies do not contain any of your personally identifiable information. Any information collected is stored in secure databases protected via a variety of access controls and is treated as confidential information by us. By continuing to browse the Website, you are agreeing to our use of cookies.



We use your information to provide the products and services you request, to manage your orders and respond to any other requests you may have. To the extent, we use your information to market to you, we will provide you the ability to opt-out of such uses or alternatively, you may inform us in writing (in the manner set out in Section 8 below) that you are not interested in receiving details of any offers.

We use your personal information to resolve disputes, troubleshoot problems, help promote a safe service, collect money, measure consumer interest in products and services, inform you about online and offline offers, products, services, events, research, news and updates, customise your experience, detect and protect us against error, fraud and other criminal activity, enforce our terms and conditions, and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on our Website. Wherever possible or required by Applicable Law, such information processing activities are carried out on an anonymised or pseudonymised basis.

We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.



We may share your personal information with our other corporate entities and affiliates. Should this happen, we ensure that these corporate entities and affiliates who handle your information comply with the Applicable Laws and this Privacy Policy. These entities and affiliates may market to you as a result of such sharing, unless you explicitly opt-out, in the manner set out herein.

We may disclose information to third parties who provide us with services, for instance those handling marketing communications on our behalf. When data is disclosed to any third party every precaution will be taken to ensure that any data provided is handled safely and securely by such third-party organisation in compliance with the Applicable Law. You may inform us in writing (in the manner set out in Section 8 below) that your information is not to be disclosed to third parties for their marketing and advertising purposes.

We may disclose information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose information to law enforcement offices, third party rights owners, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our products and services or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy, respond to claims that an advertisement, posting or other content violates the rights of a third party, or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share some or all of your information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to your information.



Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Any information that you choose to provide us about yourself may be held on secure computer servers at locations within or outside India. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorised access. We and any company or organisation who provide us with services will have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. We aim to ensure that the information stored will be accurate, relevant and not excessive, though you should ensure that you notify us of any changes in circumstances (such as a change of address) so we can update our records accordingly. We will keep the data up to date and not retain your information longer than is necessary. We will keep data securely to prevent unauthorised access by other people.

We will not sell any identifiable information about you to any third party without your consent. We may share generalised information about behaviour patterns with partners or other parties in such a way that an individual customer can never be identified. Wherever possible or required by Applicable Law, information processing activities are carried out on an anonymised or pseudonymised basis.



Our Website may include links to other websites that may collect information about you. These websites are not covered by this Privacy Policy and you should ensure that you review the privacy policy of each of these sites before continuing to use them. TIO is not responsible for the privacy practices or the content of those linked websites.



You always have the option to not provide your information by choosing to not use the Website. You also have the right to ask us to not use your information for marketing purposes or send you offers based on your previous orders and your interests or share your information with third parties for their marketing and advertising purposes by sending an email to us at any time at the e-mail : infotiodel@gmail.com



The downloads from this Website have been thoroughly scanned and tested at all stages of production, but, as with all downloads, we recommend that you run a virus check before use. We also recommend that you have an up-to-date backup of your hard disk before using the downloaded content. We cannot accept responsibility for any disruption, damage and/or loss of data on your data or computer system that may occur while using the downloaded content.

This Website should not be regarded as an infallible guide to our products and services, nor does it constitute an offer for the sale of any particular products and services. We are not responsible for any losses you suffer on account of relying on the information contained on this website.

We do not warrant or represent the accuracy or completeness of information provided on this Website. You are advised to verify it before you agree to buy a product from advertisers or service. We do not guarantee that use of this Website will be uninterrupted or error-free, or that the Website and its servers are free of computer viruses or bugs.



The Website only complies with Indian laws. Information during visits to our Website are processed by us according to the provisions of Applicable Law.

We are strongly committed to protecting the privacy of our customers and we have taken all necessary and reasonable measures to protect the confidentiality of customer information and its transmission through the Website. We shall not be held liable for disclosure of information, in the course of your use of our Website caused by abnormal and unforeseeable circumstances outside our reasonable control, which would have been unavoidable despite all efforts to the contrary, for example delays or failures caused by industrial action, problems with another system or network, third party viruses or malware, mechanical breakdown or data-processing failures.

This Website is intended for residents of India only. All information on this Website is therefore intended only for the Indian market. The information contained on this Website may be altered or amended at any time without prior notification or obligation.



Our privacy policy is subject to change at any time without notice. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. To make sure you are aware of any changes, please review this policy periodically. The effective date of this Privacy Policy, as stated below, indicates the last time this Privacy Policy was revised or materially changed.



This Privacy Policy shall be governed by and construed in accordance with the laws of India. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of New Delhi to the exclusion of any other.

Terms & Conditions


The tionet.in website (“Website”) is hosted and operated by The Indian Optician (TIO); Registered in A-99 Defence Colony, New Delhi 110024, India.


The information contained on this Website may be altered or amended at any time without prior notification or obligation.


This Website should not be regarded as an infallible guide to The Indian Optician products and services, nor does it constitute an offer for the sale of any particular brand.


Access to, browsing and use of the tionet website, Internet services and mobile device apps (‘App’) are subject to the following Terms and Conditions (‘Terms’). Please read these Terms carefully. Creating an account with tionet (‘we’, ‘us’) or otherwise using any tionet or tionet related service or App will signify that you have read, understood, and agree to be bound by these Terms and to comply with all applicable laws and regulations. These Terms constitute a binding agreement between you and The Indian Optician and affiliates. If you do not agree to these Terms, you may not use this website. THESE TERMS CONTAIN WARRANTY DISCLAIMERS AND OTHER PROVISIONS THAT LIMIT THE LIABILITY OF TIONET, SO PLEASE READ THESE TERMS IN THEIR ENTIRETY. tionet reserves the right to immediately terminate your access to the website, service or tionet related app, if you do not comply with this agreement. The tionet website, Internet services and mobile device apps collectively constitute the ‘Service’. This Service is owned and operated by The Indian Optician. The Service includes the website tionet.in and the App that provides you the capability to order, subscribe the magazines, publication related content (collectively known as ‘Publications’) and to have these digital versions of the Publications delivered to you.

a. Certain portions of the Service are available only to individuals who have registered with and obtained a password from tionet. By registering with tionet, you certify that you are at least 18 years of age. While registering with tionet, you should provide true and accurate data which includes that of your geographical location, personal details, billing information, etc. The accountability for maintaining and updating this data lies solely with you. tionet reserves the right for terminating the account for untrue or inaccurate data at any time if found or proved. The responsibility for maintaining the confidentiality of the password and the account information rests entirely with you. You agree to immediately notify tionet of any unauthorized use of your password or account or any other breach of security.

b. You will maintain and promptly update that information to keep it true, accurate, current and complete. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account, including the selection and use of all content and services.

c. Without prior written or authorised permission from tionet, you should not modify, copy, distribute or sell any content obtained from tionet as everything published here is the proprietary property of tionet or its licensors. As such unauthorised use may also violate applicable laws including copyright and trademark laws, tionet strictly prohibits these and will terminate your access and account if any such illegal activity is proved or detected. You should also stand liable for the damages caused by these unauthorised activities. Except as permitted by the Publication’s lawful owner, you acknowledge that you do not acquire any ownership rights by downloading Publications accessed through the Service. Except as explicitly required under copyright law or permitted by the features of the Service you may not modify, reverse engineer, publish, transmit, display, participate in the transfer or sale, create derivative works of, or in any way commercially exploit or provide to a third party the content of the App, the Publications, or any portion of them without the express permission of tionet and the owner of such content. We do not grant you any licenses, express or implied, to the intellectual property of tionet or tionet’s licensors tionet reserves the right to refuse service, terminate accounts, or cancel orders at any time in its sole discretion, including, without limitation, based upon any activity by a subscriber in violation of these Terms or applicable law.

d. You agree not to misrepresent geographical locations, use proxies, use IP spoofing or by any other means to hide the origin of any message you send or purchase you make through the service. You agree not to pretend as any other individual or identity.

e. The Service is controlled, operated and administered by tionet from its offices within the India. If you access the Service from a location outside India, you are responsible for compliance with all local laws that apply to you.

f. tionet reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice at any time. You agree that tionet shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.

g. You agree to indemnify tionet, its employees and its affiliates from all claims, demands, actions, damages, costs and liabilities arising out of your use or misuse of the Service.

h. All sales related taxes will be paid by the user as per the taxation norms that may change from time to time based on location of the user. All pricing and tax on the Apple iTunes App will be governed by Apple’s iTunes Terms and Conditions.

i. Your satisfaction is very important to us. However all sales are final and no refunds in full or in part will be issued to you.

j. All subscriptions bought through TIONET are auto renewable. The subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period.



A. We collect Personal Information you enter on or through the Service, such as when you create a tionet account, purchase a magazine/subscription, or contact us.

1. When you create The Indian Optician (TIO) account at tionet.in, we collect your Name, Email address, Password and Gender (optional). We collect these basic details so that you can access your subscriptions on multiple devices. Also, when you change your device, these details will help you sync you’re tionet account and get access to your subscriptions.

2. When you purchase a magazine/subscription on our website, we additionally collect your Address (with Pin Code) and Card details in certain scenarios. This is done to validate the transactions and we shall clear such data when validations are no longer required. Please note that we don’t store your card details and they are stored only by the payment gateway.

3. When you contact us, we collect your email address to provide services and answer your queries.

B. When you send gift cards or subscriptions, we may collect the information you provide about the gift recipients, including name and email address. We will use such information to fulfil your requests, provide the relevant service, or for anti-fraud purposes.

C. The Personal Information we collect allows us to respond to your requests, improve our products and services, customize the advertising and content you see, and communicate with you about new products.


D. If you do not want to receive emails from us, you may opt out of Company’s marketing and promotional messaging by changing the ‘Email Preferences’ under ‘My Account’ after logging in to your tionet account. However, while you maintain an account with Company, you will not be able to opt out of emails that send important notices, such as communications about purchases and changes to our terms, conditions, and policies.


E. We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personally identifying information for any purpose.


F. We receive and store certain types of information whenever you interact with the Service. Company automatically collects information on our server logs from your browser including your Internet Protocol (IP) address, the name and identity of your computer, mobile device and other devices, your operating system, browser type and version, CPU speed, connection speed, and locale information based on IP address. To the extent that IP addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. The Site collects usage information, such as the numbers and frequency of user visits to our website and its components, We use this information to give a personalized experience to our users and also improve our services.


G. We also collect information about your purchases and activities on the Service, which we may use to present you with offers that we believe may be of interest to you. As part of this use of information, we may provide non-personally identifying, aggregate information to our Participating Publishers and other third parties about how our users, collectively, use the Service.

1. Articles you’ve read– To understand your interests and showcase more relevant articles

2. Time spent on reading each magazine and article– To analyze the quality of content and provide appropriate feedback to publishers

3. Web and app pages you’ve visited– To track features used by you and recommend features that you’ve not used

H. We send push notifications to our apps after getting consent from our users. These push notifications inform users about the latest offers, new issues going live, personalized magazines and articles. The users can disable push notifications anytime.



Cookies are alphanumeric identifiers that we transfer to your computer or device to enable our systems to recognize your browser and tell us how and when pages in our website are visited and by how many people.


Most browsers have an option for turning off the cookie feature, which will prevent or limit your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. You may wish to leave the cookies activated because cookies enable you to take advantage of some of the Site’s most essential features.



Personal Information will only be shared by Company to provide or improve our products, services, to contact you about our services; and with our advertisers to contact you about their new products etc; it will not be shared with third parties for their marketing purposes.


Others: We may access, read, preserve, disclose, or release Personal Information when we believe in good faith that release is necessary to comply with law and enforce or apply our Terms of Use; or protect the rights, property, or safety of Company, our employees, our users, or others.



We allow you to limit access to your account via a password for your privacy and security. If you access your account via a third party site or service, you may have additional or different sign-on protections via that third party site or service. You are responsible for ensuring against unauthorized access to your account and Personal Information by selecting and protecting your password and/or other sign-on mechanism appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.


We use industry-standard Secure Socket Layer (SSL) software to encrypt your Personal Information during transmission. However, because no data transmission over the Internet is completely secure, and no system of physical or electronic security is impenetrable, Company cannot guarantee the security of Personal Information in its possession or the security of its servers or databases. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.


In the unlikely event that Company believes that the security of your Personal Information in its possession or control may have been compromised, Company may seek to notify you. If notification is appropriate, Company may notify you by email, messaging to your device, or other means within 72 hours of data compromise.



Company allows you to access the following information about you for the purpose of viewing, and in certain situations, updating that information: email address, name, location and marketing preferences. This list may change as the Service changes. The information you can view, update, and delete may change as the Website changes. If you have any questions about viewing or updating information, we have on file about you, please contact us at privacy@tionet.in or at The Indian Optician., A-99 Defence colony, New Delhi – 110024


You can add or update certain personal information on your account, such as name and email address. When you update information, however, we often maintain a copy of the unrevised information in our records.


Upon your written request to privacy@ tionet.in we will remove your Personal Information from our active user database provided that (a) you are current with all payment obligations, (b) we do not believe it reasonably necessary to keep such information for any pending legal action, and (c) we are under no obligation to retain such information. Please be aware that any unfulfilled subscriptions may be cancelled without refund and you will have to re-register in order to use the Service. It is your responsibility to request a refund from us.



All names, images, logos identifying The Indian Optician are proprietary marks of The Indian Optician. All third-party brand, product, service and company names contained on this Website are the trademarks, service marks and trade names of their respective holders. TIO do not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders’ rights.



The Indian Optician do not represent, warrant, endorse or hold responsibility over any external sites that may be linked to and from this Website. Any external site that you visit by clicking through a link on this Website is outside the control of TIO and you visit entirely at your own risk.


These Terms and Conditions and the other rules, guidelines, licenses and disclaimers posted on the Service (on the tionet website or tionet Apps constitute the entire agreement between tionet and you with respect to your use of the Service and supersede all previous written or oral agreements between us with respect to the subject matter hereof.


From time to time, tionet may revise these Terms and Conditions to keep them up to date with tionet products and services. Please refer to the tionet website and tionet Apps periodically for any changes. The update date first written above is used to alert you to recent modifications. Your access or use of the Service subsequent to such an update will signify your assent to be bound by such changes.


If you have any questions regarding our terms and conditions, please email us at infotiodel@gmail.com



These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of New Delhi to the exclusion of any other. If any of these Terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws; it shall be severed and deleted from this clause. All other Terms of Use and Terms & Conditions shall remain in full force and continue to be binding and enforceable. The Indian Optician reserves the right to change any of its terms and conditions at any time by posting changes online.



By registering on tionet.com and agreeing to its Terms of Use and Privacy Policy, you also agree and acknowledge the following Legal Disclaimer notice:


a. You agree that the use of tionet.in, the application and its services, are at solely at your own risk. Neither tionet.in nor its associates nor employees nor third party content providers guarantee that the service will be completely uninterrupted or error-free or fool proof against miscreant activities. Nor do they warranty that you will get the exact results as expected or promised by the website or product.


b. The website and the application are provided on an “AS IS” basis with no warranties expressly stated or promised regarding the results that would be obtained from the use of it.


c. In no event will TIONET.IN or any person or entity or third party involved in the creation, production and distribution of the content on the website and the application be liable in contract or legally for any damages, including and not limited to, direct, indirect, incidental, special, and consequential incurred to you while or on using tionet.com. By registering on the website or downloading the application, you agree that the provisions mentioned in this section shall apply to all use of and content on the website and the application.

d. The above disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, inaccuracy, interruption, deletion, delay, defect in operation or transmission, computer virus attack, communication line failure, theft or destruction or unauthorised access to, alteration of or use of this website, on account of breach of contract or negligence or under any other cause of action.

e. You specifically acknowledge that tionet.com is not liable for any kind of defamatory or offensive or illegal conduct of other users or third parties or their content and that the risk of injury from the foregoing rests entirely with you.

Refund Policy



If for any reason you are not completely satisfied with The Indian Optician magazine subscription, you may claim a full refund of your subscription, by contacting us within 30 days of your transaction processing date for online subscription and print subscription.




You may cancel your Subscription at any time during your subscription term. If you choose to cancel your Subscription, please note that we do not issue refunds on magazines already delivered. You may request a refund for all magazines not yet delivered, by contacting us at infotiodel@gmail.com. The amount to be refunded will be a pro rata value based on the number of magazines already issued. Money will be refunded as below:


1) If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase.


2) In case of payment gateway, payments refund will be made to the same account or in the bank account provided by the customer.

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